Return & Refund Policy – Zoom Distro

 

At Zoom Distro Ltd., we strive to ensure customer satisfaction with every purchase. If you encounter any issues with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 2 days of receiving the order.
• Products that are damaged, defective, or incorrect upon arrival are eligible for return.

Products, such as consumables (e-liquids, nicotine pouches, etc.), will not be eligible for return due to hygiene reasons.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact Us – Email sales@zoomdistro.com with your order number and reason for return.
2. Approval & Instructions – If your return is approved, we will provide return shipping instructions.
3. Ship the Product – Send the item back to us in its original condition. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 2 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used products
• Sale or clearance items
• Perishable goods (e.g., e-liquids, nicotine pouches)

6. Contact Information

For any return or refund inquiries, reach out to us at:
Email: sales@zoomdistro.com
Address: 708A High Road, North Finchley, London, N12 9QL

 

We appreciate your business and aim to resolve any concerns efficiently.